Terms Of Service & Acceptance

📜 Terms & Conditions 🤝

Introduction 📑

The provision of our services is carried out solely and entirely on the understanding that the Customer accepts, fully and completely, the website's terms and conditions, which also include the service provider terms, cancellation, and our liabilities. While the website provides a variety of high-value and budget offers, we nevertheless mainly offer low-cost products, and it is important that Customers appreciate when booking, that our terms and conditions are designed to enable us to keep our prices down and within pre-determined limits.

Acceptance of Terms 📝

By using our website, you accept these terms and conditions in full.

Booking Agent 🚗📋

The website acts only as a booking agent for the service provider offering their products on the website. It does not itself provide the car parking services.

Customer Responsibility 🧾🤔

You must read and understand all information about each service provider, including their terms, prior to purchasing their service. If you have any queries or questions about offered service(s), you must raise them prior to committing.

Severability 🔗

If certain terms are deemed unenforceable, this should not render the entire contract unenforceable; i.e., the terms are severable.

Governing Law 🇬🇧⚖️

This contract is governed by English law.

Amendments to Terms 🔄📅

We reserve the right to change these Terms, but once you have made a booking, the Terms which apply are those which were on the Website at the time of booking. We recommend that you re-check these Terms before booking to satisfy yourself that you accept them.

Contact Information 📧📞

If you have any queries or need to get in touch for any reason prior to purchasing, email us at [email protected]. You can also call us from 08:00-00:00 at +44 3333 034 452, including weekends and excluding bank holidays.

📚 Bookings and Services 📝

Confirmation of Bookings 📧📞

Bookings made through the website are deemed confirmed by email containing a booking reference number emailed to the email address provided on the booking form. Bookings made by telephone or online chat will be deemed confirmed by an operator with a booking reference number.

Availability and Cancellation 🗓️🚫

All bookings are subject to availability, and “Airport Parking Global Services” reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place, and “Airport Parking Global Services” may cancel a booking if the service provider advises that it is unable to fulfill a booking. In these circumstances, a refund will be given, but “Airport Parking Global Services” accepts no liability for any consequential loss or losses arising.

Non-transferable Bookings 🚫🔄

All bookings are non-transferable.

Booking Confirmation 📩

If for any reason your booking confirmation has not been received, you must contact us immediately to avoid any no-show/cancellation charges.

Vehicle Directions 🚗🗺️

It is your responsibility to ensure you have provided correct contact details and read directions to your car park or your full arrival instructions for meet and greet.

Mystery or Saver Products 🎁💼

If you book one of our Mystery or Saver products, you'll be getting a great product at a lower rate than you'd otherwise pay. We won't be able to disclose to you what car park that is until after you have purchased. We'll do our best to tell you anything that might make any of our Mystery / Saver products unsuitable, but if you book, you should do so on the understanding that the Mystery product may not be ideal for your needs. As such, we cannot be responsible if it is not suitable.

Changes to Bookings 🔄📅

Sometimes “Airport Parking Global Services” may have to make changes to your booking after you've made it. Should this happen, we'll notify you as soon as possible. If the new arrangements are not suitable, we'll offer you a full refund.

Dash Cams and Trackers 📹📍

Service Providers don't normally allow the use of Dash Cams or Trackers while the vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such a device, then you must check with the Service Provider before making a booking. Failure to alert the Service Provider may result in the Service Provider refusing service or switching these devices off.

Multiple Compounds 🏢🔒

Service Providers may have multiple compounds, and not all compounds will have the same or full security measures. Service Providers may move vehicles to their different compounds for their operational and security purposes, especially during busy periods.

Booking Confirmation 📩

You must print and take the booking confirmation email with you when you travel. This will enable the service provider to verify your booking.

Multiple Compounds 🏢🔒

Service Providers may have multiple compounds. Service provider may move vehicles to their different compounds for their operational and security purposes, especially during busy periods.

💰 Prices and Payments 💳

Pricing 💷

All prices for pre-booking are in GBP.

Booking Fee 📄

All bookings are subject to a non-refundable booking fee.

Payment Methods 💳📞

Payments for the bookings made via our website or the telephone can only be made by card payment. We accept all major credit/debit cards and PayPal payments.

Declined Payments 🚫💳

If a payment by card is declined, “Airport Parking Global Services” and the service provider reserve the right not to fulfill the services on your booking.

Additional Charges 💸

Service providers may charge additional fees to cover any extras, including terminal parking charges, delays, and wider/large vehicles. Please check the booking confirmation for any additional surcharges. These charges are charged by the service provider/car parking company independently and bear no relevance to our advertised prices.

VAT Receipts 🧾

“Airport Parking Global Services” acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, a full VAT invoice/receipt can only be obtained from the principal operator providing the required service.

🔄 Amendment and Cancellation 🚫

Amendment and Cancellation Requests 📧📞

All amendments or cancellation requests must be made in writing by emailing us at [email protected] or calling us at the number on our website quoting your booking reference number.

Cancellation Cover 🚫📅

Bookings with Cancellation Cover can be cancelled up to 72 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.

Non-Refundable Bookings 🚫📆

Bookings made within 72 hours of drop-off date will not be eligible for a refund. Cancellation Cover does not apply for bookings made within 72 hours of the drop-off date.

Administration Fee 💼💷

A booking may be cancelled up to 72 hours prior to the drop-off date except on certain non-flexible offers which are non-refundable. All cancellations will incur a £15 administration fee.

Amendment Hours 🕒

Cancellation/amendment requests can only be actioned within office hours (Mon-Fri 9:00 am to 5 pm).

Irreversible Changes 🚫🔁

Once a cancellation or amendment is confirmed, it cannot be reversed.

Refund Process 💳

Refunds will be made to the credit/debit card used at the time of booking.

Cancellation/Amendment Timescales ⏰📆

For the cancellation and amendment timescales, the service will be deemed to have commenced at midnight on the day prior to the commencement of the booked services.

💼 "Airport Parking Global Services" Liability 💼

Service Provider Terms 📄

This website provides quotations by searching all the available service providers in our system. When you make a booking, you are deemed to have also read and accepted the specific company's Terms and Conditions. Although this website assists you in making a booking, your service delivery contract will be with your chosen service provider and not “Airport Parking Global Services”.

Limited Liability 🛡️

“Airport Parking Global Services” are acting solely as booking agents for the service providers and is only liable to the customer for their losses arising directly from its own negligence in processing the booking.

Claims and Damages 💔

Any claims related to the delivery of the car parking services, including loss and damages, must be made against the service provider and are subject to its terms and conditions. A copy of which can be provided by the respective service provider.

Vehicle Care and Responsibility 🚗

“Airport Parking Global Services” are not responsible in any way once the vehicle has been handed over to or returned by the operator or while in the care of the operator or service provider. Vehicles are parked at the owner’s risk, and no valuables must be kept in the vehicle. “Airport Parking Global Services” offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles, and owners of vehicles are reminded that their own insurance policies must be utilized to make any claim if such loss or damage occurs while the vehicle is parked with the service provider and was not directly the fault of the service provider.

Liability Limitations 💰

The total liability for “Airport Parking Global Services” to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client’s booking, including both parking and booking fees paid to us per the contract. “Airport Parking Global Services” accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue, or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses.

Information Accuracy 📊

Website aims to tell customers as much about available offers as possible before customers make a booking. All product-specific information is provided by Service Providers. Therefore, the website can’t always keep track of changes to how they run. If the website becomes aware of anything that’s not completely accurate in its information, it will rectify information as soon as possible.

📣 Complaints Process 📣

Complaints Handling 🛠️

As a booking agent for the service provider, "Airport Parking Global Services" is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. "Airport Parking Global Services" staff does not pick up, store, and deliver customer vehicles. Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions.

Quality Complaints 🌟

Any complaints in relation to the quality of the car parking service provided should be made in writing to Service Providers as soon as possible with a copy sent to "Airport Parking Global Services". Complaints should be raised with as much detail as possible, including paperwork and photographs.

Booking Process Complaints 📅

Any complaints in relation to the booking process should be sent to "Airport Parking Global Services" via [email protected].

🤝Liabilities and Other Terms 🤝

🚗 Vehicle Damage Liability

No liability for loss or damage to your vehicle, including tires, trims, wheels, alloy wheels, windscreens, mechanical, and structural failures will be considered.

🔧 Mechanical Faults

"Airport Parking Global Services" will have no liability for any mechanical faults to the vehicle.

🌧️ Rust and Paint Wear

"Airport Parking Global Services" will not take any liability if a vehicle exhibits rust or significant paint wear on the surface.

🚓 Police or Enforcement Stops

If the vehicle is stopped by the police or other enforcement agency due to customer neglect, "Airport Parking Global Services" will not accept any Liability, and the customer is responsible for any charges incurred due to this, this also applies to any charges that may be incurred by Service Provider due to customer neglect.

📝 Reporting Damage

All claims for damage should be reported before leaving the airport, while your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the airport and report details of any damage to the driver.

⛔ No Claims After Leaving

No claims for damage/service will be accepted at all once you have received the vehicle from Car Park driver and left the airport terminal.

⏰ Reporting Complaints

All complaints must be made within 5 days of receiving the vehicle back upon the customer arrival date into Airport. If a customer does not report any damage or claim or other complaint within this time frame, "Airport Parking Global Services" and Service Provider reserves the right to refuse liability of the complaint/damage, and no refund or compensation will be made.

📷 Documenting Damage

If a customer finds that the car is damaged or in a condition that was not noted before handing the vehicle to Service Provider, they must note this claim on the sign-off sheet with their signature and date, and also must take clear pictures of the damage/condition of the car with clear evidence of the terminal and car registration in the picture. Should any of these requirements not be met, "Airport Parking Global Services" and Service Provider reserve the right to refuse liability of any damage or claim. The company reserves the right to repair any damages caused.

🚫 Illegal or Unreasonable Terms

If any of these terms are found to be partially or wholly illegal or unreasonable, then they shall be deemed severable from the remaining terms, which will continue.

🇬🇧 Jurisdiction

These terms are governed by English laws and subject to English Court jurisdiction.

🚗 Vehicle Compliance

Your vehicle must be taxed and comply with the Road Traffic Act. You will be held liable for any fines, liabilities, and consequential loss we incur from a failure to do this. "Airport Parking Global Services" and the service provider reserves the right to refuse your vehicle on the day, and no refund will be given.

🔑 Key Responsibility

"Airport Parking Global Services" & Service Providers accept no liability for any faulty car keys, alarm fobs, house, or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs, and instructions to start your vehicle, and any consequential losses we incur as a result of failure to do so will be payable in full by you.

🚙 Vehicle Issues and Costs

In the event of a vehicle not starting while in the possession of a Service Provider or a vehicle acquiring a puncture, or a mechanical failure or any other issue that prevents Service Provider from being able to return the vehicle to the customer, "Airport Parking Global Services" and service provider reserves the right to charge a fee for any time and / or costs incurred to get the vehicle returned. In the event that the service provider has to pick you up from a terminal building (where this service isn't included in the rate) due to a mechanical failure of your vehicle, "Airport Parking Global Services" and service provider reserves the right to apply an additional charge for any associated costs that are incurred.

🔑 Spare Car Keys

Customers are required to take a spare set of car keys with them on the drop-off date. The spare set of keys is required to be retained by the customer for the duration that the vehicle is parked with Service Providers. During certain peak/busy periods or lengthy periods of stay, your car may be parked in an off-site compound which could be up to 20 miles away (one way), depending on which terminal you have dropped your vehicle off. In the event that your vehicle needs to be repaired as a result of Service provider’s negligence, repair work must be carried out by a "Airport Parking Global Services" & Service Providers approved organization. Vehicle delivery and collection arrangements and costs are the responsibility of you. Authorization for any works to be carried out by dealerships will not be granted, even in the event of the vehicle forgoing its warranty.

🚫 Theft, Fire, Flood Exclusion

No vehicles will be covered for theft, fire, flood damage (or any other intervening act of nature) while the vehicle is in the custody of "Airport Parking Global Services" or service providers. Service Provider will endeavor to deliver your vehicle back to you within 60 minutes of calling depending on traffic and weather conditions, etc.

💥 Minor Damage Disclaimer

"Airport Parking Global Services" & Service Provider will not be liable for any minor scratches or dents which may not be possible to identify, which may be in confined areas and in certain weather conditions.

🔮 Glass Damage Disclaimer

"Airport Parking Global Services" & Service providers will not be responsible for any chips or broken glass to the vehicle under any circumstances.

💼 Valuables Disclaimer

"Airport Parking Global Services" & Service Providers will not be responsible for any valuables left in the vehicle. All valuable items must be removed from the vehicle prior to drop-off.

🎨 Paintwork Disclaimer

"Airport Parking Global Services" & Service Providers will not be responsible for any discoloration of paintwork, dents, or scratches that may become visible after a car wash/valet or after severe weather conditions.

🚗 Right to Use of Vehicle 🚗

🚦 "Airport Parking Global Services" or Service Providers

Reserve the right to move any Vehicle within or outside the Car Park for efficient management, maintenance, security, or safety. "Airport Parking Global Services" & Service Providers will try to give reasonable notice of any temporary closure of a designated parking space, but please be aware that it might not always be practicable. Vehicles parked otherwise than in a designated parking space may be towed away without notice, and any cost of recovery will be charged to you.

⏰ Late Arrival Charge

If you arrive Later/Earlier than your scheduled time by 4 hours, a £20 parking charge applies. The parking charge is to be paid upon delivery of your vehicle and can be paid Cash or Debit/Credit Card.

📅 Additional Late Charge

An additional £20 parking charge for each day you are Late.

⏰ Early Arrival Charge

A one-off charge of £20 for arriving earlier than the designated time.

⏳ Vehicle Return Time

Time for vehicle return varies based on driver availability.